Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Ronald Lowe

May 26, 2023

5  out of  5 rating by Ronald Lowe
"Kim and her staff made everything simple and easy. I have much better coverage than I had with my previous insurance provider. Highly recommended."

Alex Cuningham

May 3, 2023

5  out of  5 rating by Alex Cuningham
"Kim Ottinger takes the time to understand your needs and concerns and then tailors a policy to meet your needs. Items such as sinkhole coverage are often overlooked. The Lakeway area is well known for sinkholes. Without the protection your home becomes uninhabitable and and you must pay for everything yourself."

bonnie langdon

April 21, 2023

5  out of  5 rating by bonnie langdon
"It's always a pleasure to deal with Kim and her entire team at State Farm. Everyone is knowledgeable, personable, and a joy to work with. Kim takes all the time necessary to ensure I understand everything I need to know about the products I have, and she keeps me up to date on any changes that affect me. She treats me like family. I can rest well at night knowing my vehicles and home are covered by State Farm. Thank you!"

Johnathon Williford

April 7, 2023

5  out of  5 rating by Johnathon Williford
"Awesome company! Mrs Kim legit treats you like she is your family. Every time I call her office the staff are very professional and friendly and look out for your best interest. By far the best insurance company I have ever had. The customer service is a very big part of the experience. Just a great local provider to have and experience."

Claudia Romero

April 3, 2023

5  out of  5 rating by Claudia Romero
"Great service . Kim took the time to explain all the questions I had."

Darrell Crosby

December 8, 2022

5  out of  5 rating by Darrell Crosby
"Very friendly"

Nicole Ellenburg

December 7, 2022

5  out of  5 rating by Nicole Ellenburg
"Kim is just the sweetest woman and goes above and beyond to help her customers!"

Pamela Marvel

November 29, 2022

5  out of  5 rating by Pamela Marvel
"Kim and her staff go above and beyond to help you. She is very knowledgeable and personal. We wouldn't go anywhere else"

Heidi Sheppard

November 1, 2022

5  out of  5 rating by Heidi Sheppard
"My experience with Kim and her team was excellent to say the least. Kenzie went above and beyond to provide us with information for our car, home, and life insurance. She was very professional and detailed in her explanation of all the policies.Also she was able to help us save money while being able to obtain a better insurance plan. When doing the paperwork the whole team had a hand in helping us in some way. Kim and her staff are very knowledgeable and will be there to help you no matter the issue. I highly recommend them for your insurance needs and thankful that we decided to switch over to State Farm."

Jenny Roach

October 31, 2022

5  out of  5 rating by Jenny Roach
"We had the best experience with Kim and her team getting insurance for our vehicles. They make you feel so comfortable, everyone is so friendly, and they will do anything they can to get you what you need! Any questions we had were answered and everything was explained perfectly. We are very happy that we came to State Farm!"

Richard Green

October 11, 2022

5  out of  5 rating by Richard Green
"Kim and her staff are wonderful! Went above and beyond! I’m so happy with the service! I would highly recommend her! Thank you so much!!"

Stacey Keels

May 25, 2022

5  out of  5 rating by Stacey Keels
"Kim and Mary personally worked with me on my policy to make sure everything was as I needed. Super knowledgeable on what need and what dont need to suit me. Also made sure I got every discount could have to make affordable. Even called me after hours to help change things."

Jennie Peters

May 19, 2022

5  out of  5 rating by Jennie Peters
"Kim and her staff are helpful and professional. We trust them with all of our insurance needs. I keep us in the loop but are not intrusive. Highly recommend him and her business."

Grace Breckinridge

May 15, 2022

5  out of  5 rating by Grace Breckinridge
"Kim is personal and professional! She has been an amazing Insurance agent who goes above and beyond for our family! Kim and her team made the process seamless for us when we were closing on our home in Knoxville! We couldn’t have done it without her."

Luke Grooms

May 13, 2022

5  out of  5 rating by Luke Grooms
"Kim is nothing if not friendly and knowledgeable. She helped me so much with my move and my policies. I can’t tell you how easy she made it for me to understand the complexities of the policy and my bill. She always responds quickly and with a smile!!"

Dan Carmichael

March 5, 2022

5  out of  5 rating by Dan Carmichael
"Friendly personal Service, not some long distance put you on hold for ever agent. Keeps a cheeck on our policy and coverages No excuses dealing with claims. Been State Farm customer for years. We are glad to have her and her team as our representatives. Feels like, the good side of family, lol."

Michael Marvel

March 4, 2022

5  out of  5 rating by Michael Marvel
"Kim is very helpful and caring about her clients, explained our policies very well. I would recommend her to anybody."

Taylor Leo

February 17, 2022

5  out of  5 rating by Taylor Leo
"Morgan is AWESOME! great customer service"

Robecca Howard

January 15, 2022

5  out of  5 rating by Robecca Howard
"Always goes above and beyond to inform me the best options for my family . Kim Ottinger will explain your options and what is the best fit for you. The office staff here is so welcoming and helpful. Please let them give you a quote ! I promise you won’t be disappointed."

Janie Valentine

January 15, 2022

5  out of  5 rating by Janie Valentine
"Kim treats everyone like family."

Janice Davoy

January 15, 2022

5  out of  5 rating by Janice Davoy
"Outstanding!!! Kim was so helpful and knowledgeable. I had a different agency for 46 years and decided to switch to State Farm. Thank you Kim and State Farm!!"

Lindsey Tunnell

December 2, 2021

5  out of  5 rating by Lindsey Tunnell
"I've been with Kim since she opened and she's great. She's always very caring and tries to get us the best deals and discounts. highly recommend!!!"

Eugene Carter

November 14, 2021

5  out of  5 rating by Eugene Carter
"Always helpful with our insurance needs."

Rusty Relics

October 10, 2021

5  out of  5 rating by Rusty Relics
"Great people to deal with. Kim has a great personality, and is a very enthusiastic person to deal with and Mary is very knowledgeable and she's got a great personality as well. They are very helpful and if they don't know the answer to your question, then they'll track someone down that does."

Ashley Parker

June 10, 2021

5  out of  5 rating by Ashley Parker
"I have known Kim all my life and she recently took over for us on our new home and car insurance! I wouldn't put my trust into anyone else! She told us not what we wanted to hear but we needed to protect our family and our things! She got us a great rate as well! Thank you Kim 😊"