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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cortnee Caldwell

Cortnee Caldwell

April 15, 2025

5  out of  5
rating by Cortnee Caldwell
"They are the best. Kim and her team are so helpful and sweet."
We responded:
"Cortnee, Thank you for the nice words. We love our customers like family and are blessed to serve you. "
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Stephanie Spurgeon

April 4, 2025

5  out of  5
rating by Stephanie Spurgeon
"Allison is always so amazing at helping me with any of my needs when I call or swing by. Kim is a wonderful agent 10/10 reccomend!"
We responded:
"Allison is amazing and we are so blessed to have her in our office. We are also blessed to serve you everyday. Please know we are always here for you... Thank you for trusting us"
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Anon Ymous

March 31, 2025

5  out of  5
rating by Anon Ymous
"Recently made the best switch we could have made. I was getting completely robbed by progressive. Took a chance and reached out to State farm. Im so glad I did!!! Debbie Solomon was fantastic!! Not only did Everyone at the office help me they were able to get everything squared away within a matter of hours. Everything was straight forward there was no bs upchargeing and unnecessary add-ons. I recommend this office. Like they say why settle for Bateman when you can have Batman!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Kristen Rose

March 14, 2025

5  out of  5
rating by Kristen Rose
"Absolutely amazing! They were able to save us hundreds of dollars a year on homeowners insurance and also a great multi-car discount. Highly recommended!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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William Vosilla

February 27, 2025

5  out of  5
rating by William Vosilla
"Kim is always so kind and friendly. It’s always nice to touch base on my car policy. She makes people feel welcome and like family. They help to try and find the best rates. Highly recommend going to Kim and their office."
We responded:
"You are the sweetest. Thank you for such kind words. We strive so hard to provide a kind and helpful environment for our people.... Please know you can reach out anytime... Thank you again, Kim Ottinger-agent"
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Tina Manning

February 6, 2025

5  out of  5
rating by Tina Manning
"Landon Helton help me with my renters insurance. He was kind and answered all my questions. He got back to me in the same day did not make me wait. If you need renters or any insurance reach out to Landon Helton."
We responded:
"Tina, Thank you for the nicest words. Landon works so hard to make sure our customers' needs are met. We are always here for anything you need. I hope you have the best weekend... Kim Ottinger-agent"
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Karmen Miller

January 1, 2025

5  out of  5
rating by Karmen Miller
"Kim’s customer service is incredible. She is so knowledgeable and is passionate about helping her Customers."
We responded:
"Thank you Karmen for the kind words. Our customers are deserving of our best everyday! Happy New Year! "
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Lynn Ramsey

January 1, 2025

5  out of  5
rating by Lynn Ramsey
"I’m delighted to share my experience with Kim Ottinger’s State Farm office. As a proud grandmother, I purchased whole life insurance policies for my grandchildren, Reese and Walker. Kim and her team made the process straightforward and personalized, ensuring that these policies will provide lifelong benefits for my grandchildren. Whole life insurance offers consistent premiums and builds cash value over time, which can be advantageous for future expenses like education or starting a business.  Additionally, securing coverage now ensures that my grandchildren have protection regardless of future health changes. Kim’s professionalism and friendly approach made this experience exceptional. I highly recommend her services to anyone considering life insurance options for their loved ones."
We responded:
"Thank you Lynn. We are so very proud to have you has a customer. Grandchildren are the most important and protecting them is such a gift! I hope you and your family has the best New Years and may 2025 bless you! …Kim "
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shirley wilson

December 16, 2024

5  out of  5
rating by shirley wilson
"Teagan was very helpful. Great customer service."
We responded:
"Shirley, Thank you for bragging on Teagan.. she is a doll for sure! We are grateful to service our customers in any capacity! We are blessed... Kim"
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char spurgeon

November 25, 2024

5  out of  5
rating by char spurgeon
"Allison has always been very nice and helped me with any questions I have had regarding my policy and it’s billing. The office as a whole is wonderful!!"
We responded:
"Char, We are so blessed to serve you. You are a true jewel and a blessing to take care of. Allison is amazing for sure. Please continue to stay in touch with any questions or needs you may have!"
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Dylan Giles

November 15, 2024

5  out of  5
rating by Dylan Giles
"Kim is always great! Super friendly staff, amazing rates as well! She will do everything possible to help you!"
We responded:
"Thank you Dylan, you have always been special to us. We are always here to help you …."
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Pedro angel

November 11, 2024

5  out of  5
rating by Pedro angel
"Great insurance, treats you very well!"
We responded:
"Pedro, We are so blessed to serve you. We love it when you and Lexi stop by"
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Brandi Quigg

October 25, 2024

5  out of  5
rating by Brandi Quigg
"Kim Ottinger and team is amazing! I have been with State farm for 15+ years. Due to multiple claims, had to be dropped but am now able to be back with state farm and couldn't wait. I've always had a great experience with this company. Landon helped me with rates for home and auto and helped me save $2000 a year compared to what I was paying with another insurance company. Kim always does what she can to get you the best rates and takes her time to meet with her clients in person to answer questions and go over your policy to ensure you understand what you're paying for. Kim and her team really treats you like family. I highly recommend Kim and her team."
We responded:
"Brandi, thank you so much for your wonderful review! I'm glad to have you back with State Farm and that we could help you save $2000 a year on your home and auto insurance. Landon and the rest of our team are dedicated to providing the best rates and personalized service. It's great to know that you feel treated like family and that our efforts to explain policies and meet in person are appreciated. If you ever have any questions or need further assistance, we're always here for you. - Kim Ottinger - State Farm Insurance Agent, Morristown, TN"